Recently, Xinhengtai completed a repeat purchase order from Europe. In this service, we achieved a breakthrough in the structural innovation of the pallet within 48 hours – thickening the base by 50%, reconstructing the support legs, and increasing the load-bearing capacity of the first batch of improved pallets by 35%. In addition, in response to the rapid increase in ocean freight rates, we set a new standard for extremely fast shipment: shipment in the afternoon, arrival at the port in the early morning, loading and closing orders in the morning, and completing the loading of all goods within 12 hours, effectively saving costs for customers!
48 hours pallet structure reinforcement 35%
After receiving customer feedback about slight cracks on the transport pallets, Xinhengtai immediately set up a special team to complete the problem analysis within 48 hours and established a two-pronged improvement plan: thickening the base plate by 50% and redesigning the support legs of the reinforced structure. The first batch of improved pallets has been delivered with the new order. After testing, its load-bearing capacity has increased by 35%, which effectively solves the problem of pallet damage caused by bumps during long-distance sea transportation.
12-hour express delivery
In the face of fluctuations in shipping costs, Xinhengtai took the initiative to extend the storage period for customers for 20 days free of charge to avoid the peak of freight rates. On June 10, after receiving the shipping order, the factory responded quickly and took action: coordinating the fleet to load the goods at 12:00, completing the port transportation at 21:00, and all the goods were safely loaded into the container the next morning. It set a new industry record of only 12 hours from receiving the order to completing the loading of the container. Ultimately, this service effectively saved transportation costs for customers.
Every feedback is an opportunity for improvement
“Customer voice is our best guide for improvement” – Production Director Zhou Changan emphasized at the quality review meeting. This event not only optimized the packaging standards, but also established a three-dimensional service system of “customer feedback-technical response-logistics guarantee”. In the future, Xinhengtai will continue to guarantee the quality of serving global customers with solid technology and flexible services.
Xinhengtai’s strengths and advantages
▶Global layout: With more than 30 years of experience in the abrasives and grinding tools industry, our products are exported to more than 60 countries and regions around the world, including Japan, South Korea, Europe, North America, and Southeast Asia;
▶Advanced production equipment: Xinhengtai has 2 modern smelting furnaces and automated production lines, with an annual output of over 10,000 tons, which can meet the various needs of domestic and foreign customers;
▶Strict quality control: From raw material procurement to finished product delivery, Xinhengtai implements full-process quality inspection to ensure that each batch of products meets customer requirements.
About Xinhengtai
Shandong Xinhengtai New Materials Co., Ltd. is a technological innovation enterprise focusing on the research, development, production and sales of high-end abrasives such as white corundum and brown corundum. The company adheres to the business philosophy of “quality-oriented, customer-oriented”. Its products are widely used in precision casting, refractory materials, new energy vehicles, aerospace, semiconductor processing and other fields, and have won the trust of customers at home and abroad with its excellent performance.
鑫恒泰
用优质材料提升中国制造 用先进工艺服务中国创造
